1. Log into your customer account (you'll be prompted to enter your email and then enter the code sent to your email to authenticate your identity).
2. Select the order that includes the item you're returning.
3. Click Request Return.
4. Follow the prompts. You'll be asked to select the item you would like to return and select the reason for your return.
5. Items that are not eligible for return will be identified. If 14 days have passed since delivery, your order will no longer be eligible for return.
6. Once your request has been submitted and approved, you'll receive a shipping label via email. Package and mail the return in the original packaging. Ensure any tags present are still attached. Do not include multiple orders in one package.
7. Returns can only be processed using our website and return label. Returns that were not approved by us will not be processed.
8. Please allow 5-7 business days for your return to be processed.
9. Once your return has been processed, you'll receive a gift card via email to use towards your next purchase minus the $7 shipping and restocking fee.
10. Your gift card will never expire and can be used at any time towards any purchase.